CoolVu Glass & Surface SolutionsHow Cool is Your Vu?
CoolVu Glass & Surface SolutionsCoolVu Glass & Surface Solutions| COVERAGE | RESIDENTIAL WARRANTY | COMMERCIAL WARRANTY |
|---|---|---|
| Window film & labor | Lifetime / transferrable | 15 years |
| Window / glass break | Lifetime | 5 years |
| Photochromic transition | 8 years / film replacement only | 8 years / film replacement only |
| Insulated glass – IG seal (1) | Full match of existing warranty | Full match of existing warranty |
This document sets forth the warranty policy of the CoolVu organization (‘CoolVu’) and its affiliates from which you (‘Purchaser’) purchase your premium window film. This policy is applicable only to CoolVu architectural film products purchased and installed by a licensed CoolVu franchisee or authorized commercial reseller (collectively known as resellers). This warranty policy only applies if referred to in a sales agreement or paid invoice between authorized CoolVu resellers and the Purchaser. This warranty policy is subject to the provisions as set forth herein and is subject to the terms and conditions below (‘Warranty Terms and Conditions’).
• Warranty period might be different for various products. Residential and Commercial warranties will vary (see above matrix)
• The warranty period starts on the date the CoolVu products are delivered as an ‘installed’ service
• By default, Purchaser receives above mentioned warranty as a condition of sale and payment for services rendered. The purchaser shall not rely upon any other information or documentation.
• Within the warranty period, CoolVu will replace any defective film with equal working model in the same conditions or better.
• Projects must be transacted in CoolVu Pro operating software
• CoolVu exterior mounted window films are warranted for 3 years
• CoolVu decorative frost and privacy window films are warranted for 5 years
• Glass breaks due to thermal stress only – not impact or windstorm
• Photochromic transition of 10% or greater maintained for up to 8 years
• Existing insulated glass seal failure warranty must be in force; Term is not extended (1)
• Glass approval checklist for panes over 25 square feet must be on file with CoolVu
• Not valid for wired glass, triple paned windows, laminated glass, skylights
• 100% benefit for film and glass replacement for valid GLASS RELATED warranty claim
• Must contact CoolVu to initiate any warranty claim – warranty@coolvu.com
